Private messages can be sent to an individual participant or to group of participants (e.g. all active participants, those in a particular Segment, people that didn't complete an Activity, and so on).

There are various ways to select and filter on participants to ensure you can send your message to the right audience. Learn about Sending Email Broadcasts.

ℹ️ Note:

Broadcasting a message sends an individual message to each recipient and does not start a group conversation. If you want that type of interaction, you'll want to leverage Mentions, Discussions and Live Group Chat Activities.
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To correspond with a single participant, hover your cursor over their name anywhere in the study and select the envelope icon that appears.

You can also click a participant's name to view their profile which offers a View Messages option.

All previous messages sent and received by that participant will be listed on the Messages page. Simply select the New private message to participant input to write a new message to that individual.

📌 Note:

🗣️: Still have questions or want to leave feedback on how we can do better? Contact us at [email protected].