By default, participants will receive email notifications from the study or studies they are active in. To reduce the number of individual emails that are sent, notifications are grouped and sent in a digest .
Example Digest
Subject Line: You have 2 new notifications
The default sending frequency for email digests is 6AM,12PM and 6PM. You can modify this frequency from Site Administration > Settings > Email Settings.
Unless options are restricted, participants can modify their email notification frequency themselves from their Account Settings page.
Notifications will be sent to participants when the following events occur:
Standard and Journal Activities: New activity available (on start date), Activity reminder (day before due date), Activity overdue (day after due date)
Journal Activities: Journal entry reminder after X Day(s) of inactivity
Activity Response interactions: Response comment (open or private), an @mention, Like or Dislike rating received, a comment is awaiting a reply, a response has been rejected by an administrator
Discussions: New discussion topic available, a followed topic has received a response, a comment has received a reply or rating
Live Video Interviews: Invitation to schedule a meeting, Reminder to schedule a meeting, Meeting scheduled (customizable), Meeting starting soon (customizable), Meeting missed, Meeting rescheduled, Meeting canceled
Live Group Chat: Activity starts tomorrow (24 hours before start), Activity starts soon (1 to 2 hours before start), Activity started (actual start time)
New Private Message: Messages are direct and private exchanges between individual Study participants and the moderators of that Study.
Note: Activity notifications can be disabled from each Activity’s Setup page
Email Broadcasts
Outside of the automated notifications, if you wish to send an email message to a group of participants, you can do so with an Email Broadcast.
📌 Note:
🗣️ Still have questions or want to leave feedback on how we can do better? Contact us at [email protected].