To track which participants have been invited, which have joined, and which have opened the invite but not yet joined your Study, visit the Participant Directory. If Participants have been Invited but the Email Opened column is blank, you may wish to resend these Participants their email invites.
To resend an invite:
Navigate to the Participant Directory
Click the Invitations tab
Click the checkbox beside the Participant(s) you’d like to resend an invite to
Click the Bulk Action menu
Select Send Invitation then click Apply
Edit the message or select a version from your Message Templates
Click Preview Message then Send Now when ready
If an email address needs to be updated for a Participant, an Analyst will need to make this change on a Participant’s Edit Panelist page. Once the update has been made, the steps outlined above can be used to send the Participant a new invite.
📌 Note:
🗣️: Still have questions or want to leave feedback on how we can do better? Contact us at [email protected].